Terms of Use
The Island of Wonders it's a marketplace of outdoor activities and turist services available to users, excursion providers, rental companies, guides, accommodation facilities and other services providers. Contracts concerning excursion services, rental and for all the others services promoting through The Island of Wonders's platforms, must be stipulated directly between the users of the platform and the service providers. With regard to the services offered on this web-site, The Island of Wonders is a contractual part, in relation to the services of advertising, promotion and marketing.
1. The operator of The Island of Wonders Website
This Website is provided by World Wide Web Factory di Marco Zagami, Via Duca degli Abruzzi 7, 95036 Randazzo, Catania, CF: ZGMMRC83A05B202M, VAT number: 05573990875. You can contact us by e-mail theislandofwonders@gmail.com or telephone +39 320 423 0813.
All bookings made on the web-site, social channels or messangers app such as whatsapp, telegram or other canals of The Island of Wonders, are subject to the Terms of use of The Island of Wonders, as well as the terms of use of the service provider.
2. Application of the Terms of Use
These Terms of Use together with our privacy policy apply to any use of the Website. Users of the Website can use it after they have read and understood the Privacy Policy and Terms of Use. Any further use of the Website or part of it will mean that the user has read and understood the Terms of Use and the Privacy Policy and accepted to be bound by the following Terms of Use.
3. No-binding offer
All the contents present on this Website is intended for information, advertising, promotion and marketing purposes. This information doesn't constitute a binding offer for The Island of Wonders. Binding agreements about activities or services available on the Website require a booking request through the The Island of Wonders platform and the acceptance of the booking request by the providers pursuant to The Island of Wonders General Contractual Conditions.
4. Guarantees
The Island of Wonders undertakes to ensure the correctness of the information reported on or through the Website. Nevertheless, it doesn't respond, either explicitly nor implicitly, to the correctness, completeness, topicality, reliability or suitability for any purpose of aforementioned information, nor in relation to anything else (including information of any kind provided by third parties). The Island of Wonders may at any time modify, add or remove information on the Website or change its structure or functionality, and this without giving any particular notice of such modification. The Island of Wonders may also block users from accessing the Website or some parts of it, or allow access only with the presence of particular conditions that comply with the activity envisaged by current legislation regarding advertising, promotion and marketing. The Island of Wonders makes no guarantee, express or implied, regarding the availability of the Website or its functionalities. The Island of Wonders makes no guarantee about the fact the Website is free of defects or its infrastructure is free from viruses or others malicious software. Furthermore, The Island of Wonders gives no guarantee that the information available on the Website has not been altered by technical defects or by unauthorized third parties.
5. Limitation of Liability
The Island of Wonders disclaims its liability for damages relating to the access of Users (or inability to access) at the Website, or for any errors or omissions, or for the results obtained from the use of the Website, with the exception of liability for damage caused with intent or gross negligence to the extent provided for by applicable law.
6. Third Parties and Links to Other Websites
The Island of Wonders is not responsible for the content provided by third parties (including all bookable activities and information relating to such activities) that may be available through the Website, as well as for content linked or related to the Website or from the Website to other websites. The Island of Wonders does not recommend or endorse such content and will have no liability about it. In case of links from The Island of Wonders website to third parties, users will use such websites at their own risk. It's recommended at the users to consult the policies of these websites and check how they process their personal data. If users believe that illegal content is present on the Website, they are invited to send a report to the following address: theislandofwonders@gmail.com
7. Intellectual Property Rights
In the relationship between users and The Island of Wonders, the Website is, and will be protected, by copyright and/or other intellectual property rights (including the rights of protection granted by the laws on unfair competition). Users will not acquire any rights relating to the Website or relating to names, commercial names and/or distinctive signs of any kind (including trademarks) published on the Website. They will be able to access and view the Website, however they will cannot incorporate it into other web sites, they will cannot copy, submit, license, publish, download, upload, send, or make The Island of Wonders Website in any perceptible way without our prior written permission.
8. Modifications of the Terms of Use
The Island of Wonders may modify these Terms of Use at any time and with immediate effect, these modifications apply from the date of their publication on the Website. The Island of Wonders expects and invite the users to check Terms of Use all times they use the website, to be aware of the updated and applicable version of the Terms of Use. Any further use of the Website after a modification is equivalent to the consent of the users to the modifications done.
9. Applicable law and competent court
The law applied is that of the Italian Republic. The exclusive jurisdiction is provided for by Article 66-bis. Of the "Consumer Code" referred to in Legislative Decree 6 September 2005, n. 206.
General Agreement Conditions (Part 2)
1. Introduction
World Wide Web Factory by Marco Zagami, Via Duca degli Abruzzi 7, 95036 Randazzo, Catania, CF: ZGMMRC83A05B202M, VAT number: 05573990875, manages an advertising platform for excursion providers, rental companies, guides, accommodation facilities and other tourist services. On The Island of Wonders platform, users have the opportunity to discover services, activities and experiences carried out in Sicily and in other tourist markets offered by third parties. The services offered by the providers are accessible through The Island of Wonders Platforms, where is possible made bookings.
2. Subject of the General Agreement Conditions
These General Agreement Conditions apply to any use of The Island of Wonders Platform, online and/or off-line. The agreement between the user and The Island of Wonders contemplate only the assignment of user to the respective service provider. The Island of Wonders is not an organizer, nor a lessor, nor a seller and do not has any role relating the service agreement with the user. Consequently, the following General Terms and Conditions of The Island of Wonders apply to the offers present on The Island of Wonders Platform and to the assignment of users to the service provider.
3. The Island Wonders Services
3.1 Next to select the activity desired by the user, he/she will to be able view all the information relating to the service selected. Based on those information, the user can make a booking request that will be sent to the provider of the activity.
3.2 Following confirmation by the provider of the availability of the service, The Island of Wonders will take a deposit for advertising, communication and marketing services in accordance with the Article 1386 of the Civil Code.
3.3 The Island of Wonders will send to the user the instructions necessary to access at the service of the provider.
3.4 The Island of Wonders not guarantee the correctness of the instructions sent or the execution of service by the supplier. All the information are based on datas come by suppliers or third parties, and cannot be verified in detail by The Island of Wonders.
4. Cancellation Policy
4.1 It is possible to cancel the reservation up to 24 hours before the start. There is a penalty equal to the cost of the entire excursion for who doesn't communicate the cancellation or do not show up at all. For who show up without notice (12-hours before) with a number of participants lower than the number of participants booked (eg: the user books for 4 people but they show up in two, or the user books 4 quads but they show up in 3), they have to pay the entire fee, for all reserved spots, including those who did not show up. If within the foreseen terms the user communicates the non-presence of one or more participants, nothing more will be due than the cost of the actual participants.
4.2 Groups - For bookings relating group of more than 4 people, the cancellation deadline is 10 days. In these cases, if the cancellation is not communicated within 10 days, you are not entitled to a refund. If the cancellation is not communicated within a reasonable time or not communicated at all, could be requested the payment of a penalty of the total amount of the booked activity.
4.3 Holidays - For bookings falling on one of the following holidays:
Juanuary 1st
Juanuary 6th
Easter
Easter Monday
April 25th
May 1st
June 2nd
August 10th
August 15th
November 2nd
December 25th
December 26th
the cancellation and refund terms are 14 days.
For some activities there are different cancellation policies will shown on the related page, in absence of specific conditions, those described in the following conditions are applied.
5. Modification Policy
It's possible, based on our availability, change a reservation with no cost up to 24-hours before. To make easy the changing process, require it using the chat or email you used to book; if you booked online click on the link below and fill out the form with your request.
6. Rules about deposit in accordance with the Article 1386 of the Civil Code
6.1 The user will be able to request a refund of the deposit for the following reasons:
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For cancellations 24 hours before the start of the activity. The right to get refund provides a reimbursement with money for cancellations up to 4 days before, while for those who cancel in the time between the 4th day before the activity up to 24 hours before, the refund is gives out with a Voucher of the same amount of deposit. With the voucher the user can book again whatever activities offered on the web-site, up to 365 days after the first booking. The voucher has the same value as the deposit paid, and can also be used several times also by different person respect the one made the booking, until the value of the voucher is used up. The voucher can be applied only on the deposit amount and not on the total cost of activity. For those who wish, they can request a deadline up to 2 years from the first booking;
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For cancellation of the activity by the provider due by bad weather conditions. It's possible obtain a refund only when the provider notifies to the user the cancellation of the activity. The refund is not contemplated if the user, following his personal evaluation, decides not partecipate at the activity;
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For reasons related to Covid-19. COVID reasons suitable to request a refund are: all the provisions of state, regions, municipalities or any other governmental institution, which prevent the participation by the user or the performance of the activity by the service provider.
6.2 Groups - The refund is provided only for cancellation 10 days before.
6.3 Holidays - For bookings falling on the holiday days indicated in paragraph 4 point 4.3, the refund is provided in money for cancellations 14-days before
7. Duties and obligations of the user
The user must release The Island of Wonders from any claims raised by third parties and based on their use of The Island of Wonders platform, unless the Island of Wonders is responsible.
8. Availability and Guarantees
8.1 There is no guarantee about availability, quality, characteristics of the service or technical support for the use of The Island of Wonders platform. The Island of Wonders may redesign, limit or put offiline the portal at any time and at its discretion. Existing agreements between the user and the provider remain unaffected by such changes.
8.2 The Island of Wonders not guarantee the accuracy or completeness of information provided by third parties.
8.3 The Island of Wonders not guarantee the services provided by suppliers. The contact person in case of questions and claims related to the service agreement and its execution is the respective provider.
9. Responsability
9.1 The Island of Wonders it is not responsible to carry out the service and for any obbligation coming by the agreement between the user and the service provider, except contractual obbligation resulting from an explicit agreement with the user.
9.2 Without an explicit agreement or guarantee, The Island of Wonders is not liable for defects in the provision of the service and / or for material damage or personal injury suffered by the user, in relation to the service (s) provided.
10. Reviews
10.1 Users have the opportunity to influence the content of The Island of Wonders platform writing reviews or uploading photos. Users are responsible for the content published, they ensure the correctness, they ensure the content doesn't contain misleading or illegal statements and/or details. Furthermore, the user ensure doesn't violate the rights of third parties with the contents he/she published. The Island of Wonders is not the owner of the user contents, it limits to show the content of users on its platform.
10.2 The Island of Wonders may use a user's content in various ways, including: view it on the website, reformat it, modify it for clarity or grammar improvements, incorporate it into advertisements or for other purposes.
10.3 The Island of Wonders may remove or report user content as necessary. For example, The Island of Wonders may remove user content if it violates, in The Island of Wonders' opinion, The Island of Wonders principles. The Island of Wonders does not guarantee the confidentiality of user content.
10.4 The Island of Wonders may use the user content for advertisements reasons. The user is not entitled to remuneration for these advertisements.
10.5 Users must fully exonerate The Island of Wonders from any claims concerning the content published by themself raised by third parties (including legal fees) against The Island of Wonders. The same also applies if the disputed content is no longer accessible on The Island of Wonders platform. It doesn't apply if The Island of Wonders is responsible for the legal violation. In the event of an appeal by third party, the user must make available to The Island of Wonders immediately, correctly and completely all the information necessary to verify the claims and for the defense.
11. Personal Datas
11.1 The Island of Wonders collects and uses personal data to reply at the user requests and to improve the content and usability of the web-site.
11.2 The Island of Wonders trasmit some personal data of the user to the service provider to follow up at the request of the user. The Island of Wonders transmit the data required for the agreement to the provider. The provider processes and uses the data to initiate, conclude and execute the contract under its own responsibility.
11.3 For any further information, please refer to the Privacy Policy of The Island of Wonders at the following address: https://www.tiowo.com/privacy-policy
12. Modification of these Terms of Use
The Island of Wonders can modify these Terms of Use at any time without indicate the reasons and without notice.
13. Further provisions
13.1 These Term of Use represent the only agreement concluded between The Island of Wonders and the user. There are no further agreements.
13.2 Applies the law of the Italian Republic.
13.3 If one or more of the clauses of these Terms of Use are or become invalid, this not prejudice the other provisions of this Terms of Use.
General Agreement Conditions of the Service Provider (Part 3)
1. Introduction
Part 3 of these General Agreement Conditions applies to all contracts concluded between providers and users through the The Island of Wonders platform.
2. Truthful information
The information provided by the user through The Island of Wonders Platform must be truthful. The provider reserves the right to recede from the contract, or exclude user and request compensation for costs in the event of incorrect information provided by the user.
3. Arrival at the meeting point
Users are responsible for arriving on time at the communicated meeting point.
4. Delay
If you arrive in late at the start/meeting point, you will cannot do the excursion. The person in charge of the activity, based on his availability, may, at his discretion and without any obligation, agree on a new departure time/date.
5. No-show
If the user without adequate notice shows up with a number of participants lower than the number of participants booked (eg: the user books for 4 people but they show up in two, or user books 4 quad bikes but show up just 3), he/she will have to pay the all spots booked, including those who did not show up;
No show up excludes the right to a refund;
If within the foreseen terms (12h) the user communicates the non-presence of one or more participants, nothing more will be due than the rate of the actual participants.
6. Cancellation guidelines
In case of cancellation by the user, will be applies the cancellation conditions indicated in the service description and at the paragraph 4 of the Chapter "General Agreement Conditions (Part 2)" of these Terms of Use, in accordance with articles 32 to 51 of the annex to the "Tourism Code" referred to in Legislative Decree no. 79/2011, amended by legislative decree no. 62/2018.
7. Extraordinary cancellation
The provider may cancel the activity in compliance with articles 32 to 51 of the annex to the "Tourism Code" referred to in Legislative Decree no. 79/2011, amended by legislative decree no. 62/2018.
8. Exclusion from participation
The provider is authorized to prevent users from joining an activity or to exclude them from, if they do not meet the personal requirements for participation, their participation poses a danger to them or someone else, or their participation in long term made the activity impossible, in compliance with articles 32 to 51 of the annex to the "Tourism Code" referred to in Legislative Decree no. 79/2011, amended by legislative decree no. 62/2018.
9. Program changes
The provider reserves the right to make non-essential changes to the program where necessary for unforeseeable or unavoidable reasons, in compliance with articles 32 to 51 of the annex to the "Tourism Code" referred to in Legislative Decree no. 79/2011, amended by legislative decree no. 62/2018.
10. More information
Further or different conditions can be found in the respective service description.
11. Responsibility of the service provider
The supplier is responsible for its services in accordance with applicable law, and liability is excluded where permitted by applicable law, in compliance with articles 32 to 51 of the annex to the "Tourism Code" referred to in Legislative Decree no. 79/2011, amended by legislative decree no. 62/2018.
12. Modification of these General Contractual Conditions
These Terms of Use of the Service Provider part 3 may be modified at any time and without notice.