HOW IT WORKS
All you have to know before booking!
How can I book?
Choose which one activity you want to do, then use the BOOK ONLINE button for an automatic booking or click on the WHATSAPP button to get the assistance of an operator who will guide you through the process
Where is the start point?
After you completed the booking process you will receive an email with all instructions including the exact position to reach
What happens with bad weather?
In the confirmation email you will find the phone number to take info about weather. In case of bad weather our organization will notify you the cancellation. We remind you that you can get the refund of deposit for bad weather only if our organization notify you the cancellation
How works the deposit?
To confirm your booking we require a deposit that you will pay online during the automatic booking by credit card, prepaid card or other payment cards; you will pay the remaining cost of the activity on place the day of the excursion. If you do a WhatsApp booking the operator will send you a payment link. We guarantee the refund of the deposit for Covid-19 reasons, *Bad Weather and Cancellations 24 hours in advance
How works the deposit refund?
We guarantee the refund of the deposit for Covid-19 reasons, *Bad Weather and for Cancellations 24 hours before the start of the activity
How can I modify or cancel my booking?
It's always possible to cancel or modify the reservation. Let us know the change or cancellation using the chat or email you used to book, if you booked online click on the button below and fill out the form with your request.
Which ones are the covid-free measures?
It is possible to do our activities only when Sicily is in the YELLOW or WHITE Zone. Our covid-free protocol involves the use of the mask and the social distancing. All the equipment used for the activities is constantly sanitized, while guides and instructors are subjected to buffer periodically.
No-show
If the user without adequate notice (at least 4 hours before the start of activity) shows up with a number of participants lower than the number of participants booked (eg: the user books for 4 people but they show up in two, or user books 4 quad bikes but show up just 3), the service provider may decide to request the rate of all spots booked, including those who did not show up.
*We remind you that you can get the refund of deposit for bad weather only if our organization notify you the cancellation